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Privacy Policy & Cookies



This privacy policy applies to the website and is served by Eleanor Cousins to govern the privacy of those who chose to use this website. Eleanor Cousins takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of this Website.


Please read the whole of this policy carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use.


From time to time, we may need to change our privacy statement because of changes in our organisation, legislation or in our attempts to serve your needs better.


Any questions regarding our processing of personal data should be directed to us via


Definitions and interpretation



Collectively all information that you submit to Eleanor Cousins via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.



A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies).


Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.



The General Data Protection Regulation (EU) 2016/679;


Eleanor Cousins, Eleanor, we, us or our

Eleanor Cousins, the owner of this site and any products or services provided


UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.


User, you or your

Any third party that accesses the Website and is not either (i) employed by Wellness With Amy and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Wellness With Amy and accessing the Website in connection with the provision of such services.



The website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.


1.    In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b.   references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c.   a reference to a person includes firms, companies, government entities, trusts and partnerships;

d.   "including" is understood to mean "including without limitation";

e.   reference to any statutory provision includes any modification or amendment of it;

f.   the headings and sub-headings do not form part of this privacy policy.


2. This privacy policy applies only to the actions of Eleanor Cousins and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.


3.    For purposes of the applicable Data Protection Laws, Eleanor Cousins is the "data controller". This means that Eleanor Cousins determines the purposes for which, and the manner in which, your Data is processed.



Data collected


4.   We may collect the following Data, which includes personal Data, from you:

a.   full name;

b.   date of birth or age;

c.   gender;

d.   profession;

e.   contact Information such as email addresses and telephone numbers;

f.   demographic information such as postcode, preferences and interests;

g.   IP address (automatically collected);

h.   web browser type and version (automatically collected);

i.   operating system (automatically collected);

j.  any information you choose to input into any surveys or questionnaires on the site;

in each case, in accordance with this privacy policy.


How we collect Data


5.   We collect Data in the following ways:

a.   data is given to us by you ; 

b.   data is collected automatically.


Data that is given to us by you


6.   Eleanor Cousins will collect your data in a number of ways, for example:

a.   when you contact us through the Website, by telephone, post, e-mail or through any other means;

b.   when you complete surveys that we use for enquiries and research purposes (although you are not obliged to respond to them);

c.   when you enter a competition or promotion through a social media channel;

d.   when you make payments to us, through this Website or otherwise;

e.   when you elect to receive marketing communications from us;

f.   when you use our services;

in each case, in accordance with this privacy policy.


Data that is collected automatically


7. To the extent that you access the Website, we will collect your Data automatically, for example:

a.   we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b.   we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".


Our use of Data


8. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a.   internal record keeping;

b.   improvement of our products / services;

c.   transmission by email of marketing materials that may be of interest to you;

d.   contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.


9. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).


10. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a.   soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b.   for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c.   if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.


11. We may use your Data to show you Eleanor Cousins adverts and other content on other websites. If you do not want us to use your data to show you Eleanor Cousins adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).


Sharing your data


12. We may share your data with the following third parties for the reasons listed above:

a.  Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme.

b. Relevant authorities - in cases where human safety is concerned based on information communicated with Eleanor Cousins. This may include the following cases: the user threatens to harm themselves or another person; Eleanor believes the user or another person is at risk of harm or abuse; The courts instruct Eleanor to provide information; Eleanor believes the user has information or intent regarding an act of terrorism; in each case, in accordance with this privacy policy.

c. Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies.


Keeping data secure


13. We will use technical and organisational measures to safeguard your Data, for example:

a.   we store your Data on secure servers.

b.   payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.


14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:


15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention


16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.


17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights


18. You have the following rights in relation to your Data:

a.   Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b.   Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c.   Right to erase - the right to request that we delete or remove your Data from our systems.

d.   Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e.   Right to data portability - the right to request that we move, copy or transfer your Data.

f.    Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.


19. To make enquiries, exercise any of your rights set out above, withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:


20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at


21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.


Transfers outside the European Economic Area


22. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.  We also share information with our group companies, some of which are located outside the EEA.


23. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.


24. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.


Links to other websites


25. This Website may provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


Changes of business ownership and control


26. Eleanor Cousins may expand or reduce business and this may involve the sale and/or the transfer of control of all or part of the business. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.


27. We may also disclose Data to a prospective purchaser of our business or any part of it.


28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.



29. This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve our range of products and services. 


30. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.


31. You will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Eleanor Cousins to provide a better experience and service to you. 

32. Cookies we use:

a. Wix Cookies: needed for things like logging whether you see error messages – so we can make improvements and fix bugs – as well as allowing you to use shopping baskets (which remember your choices as you navigate our site) and make a purchase.

b. Analytics Cookies: needed to analyse the performance of this website and create reports on website traffic, sources and popular pages etc.

c. Advertising Cookies: needed for information about your browsing habits (including details of the websites you've visited), which we use to make sure you receive advertising relevant to you. We (or third parties and advertising networks on our behalf) may use them to show you ads we think you'll be interested in across the internet (including on other sites you visit), based on your interaction with our website, app and your browsing history. This may include Google Adwords, Facebook, Twitter, Instagram, Mailchimp and various other display advertising providers.


Cookies on websites we link to


33. We often link to other sites to give you extra information or services. Where these are provided by a third party, you may leave our website by clicking through to theirs. In this case, the cookies policy set out on the third party's website will also apply. As this won't be controlled by us, you should read their policy to find out what information is being collected and how it's used.


If you don't want cookies


34. When you select ‘accept’ on the cookies pop-up you are you are giving your consent to the use of cookies through this website.


35. If you are not happy, then you should:

a. not use this site, delete our website cookies after visiting the site


b. you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).


To find out more about Cookies, including how to control, opt-out and delete them, go to for guidance.

Changes to this privacy and cookies policy


36.         Eleanor Cousins reserves the right to change these policies as deemed necessary from time to time or as required by law. Any changes will be posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.




37.         This privacy policy was created using a document from Rocket Lawyer.


28 April 2020

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